We hope you enjoy the convenience of our easy to use online booking system! When booking your first appointment please enter in your mobile number, you will then receive a text with a code to verify yourself. Once you have selected your service and date for your appointment you will be asked for a booking fee to secure your appointment.
Make sure to ‘click save your card’. Then when you rebook your next appointment you won’t have to enter your card details they will be already saved. You can also change your card if you need to.
You will then receive a confirmation e-mail confirming your appointment.
If you would like to book an appointment by phone please call the salon on (03) 8764 5485.
To secure your appointment we will ask you to please supply us with a booking fee this can be made via card or Afterpay over the phone.
Payments can be made via Cash, Eftpos or Afterpay or Payright.
Arriving late will, unfortunately, limit the time allocated for your treatment but will continue to incur the full treatment charge. This is only applied if there is a client booked in directly after you. It is a courtesy to all our clientele that all treatments are completed as scheduled.
When booking an appointment with our clinic you are initially notified of our 48 hr cancellation policy and you are agreeing to this policy upon making your booking. It is also sent as a reminder to your email.
We also purposely send out multiple reminders the week before and week of to avoid late cancellations and no-shows as this greatly affects our team’s hours and business as a whole. We ask that you please be mindful and let us know ASAP if you need to reschedule so that we are able to offer the appointment to someone on our waitlist and organise our days.
For cancellations within 48 hours of treatment there is a $50 booking fee, and for all on-the-day cancellations and no-shows there is a non-negotiable $100 booking fee. This fee will be waived in cases of emergency and when a medical certificate is provided.
We understand things can come up but it is the responsibility of the client to respect our policy when canceling their appointments within 48 hours.
Unfortunately, we have had to create these boundaries and be firm and fair across the board with our cancellations policies to protect our business and our staff.
Thank you for understanding! We appreciate your help and support and look forward to seeing you at your appointment. Em x
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